Technical Support

Pre and post-sale support is critical to any successful deployment. With dedicated technical sales and highly qualified robotic engineers to hand we can support you from inquiry through to any technical issues that might arise. Find an overview below:

Pre-sales Support

In this process we really get to know your operation, your requirements and even your knowledge and experience with deploying Universal Robots.

This is where we can advise, ensuring you are self-sufficient in deploying the application, or if we have to provide some training on certain parts of the system.

We can also assist you with ensuring that the tooling or products we suggest are user-friendly or advanced components that require more training.

This way we can make sure that the deployment is right for you, and ultimately successful.

Deployment Support

Deploying the robot can sometimes be daunting if you have never experienced it before, however we are always on hand to provide expert advise if required.

Our team of Robotic engineers has many years of robotics applications under their belts and no problem is too big to solve.

When you purchase a robot and/or accessories from WMH Robotics, we will provide you with our technical contact information and endeavour to help resolve your problem as quickly as possible.

Online Training

Universal robots have a FREE online training academy, which you can work through even before you purchase the robot.

The modules range from beginner right the way through to advanced going from how to start the robot right the way through to advanced tasks like Force control and palletizing routines.

Training Courses

WMH offer a range of training courses which unlike any other are tailored to your deployment and application.

This includes both the Robot and the accessories which go with it. By focusing your training on your application, we can take you through setup & programming, right the way through to how to get the most out of your investment by optimising programs and tooling.

This helps guarantee that your valuable time is spent learning what you need which ultimately will ultimately make your deployment more successful.

Universal Robots Academy Wide - Technical Support

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